Privacy Policy

PRIVACY POLICY

This Privacy Policy explains the privacy and data protection practices which apply to Mansbridge Balment Limited (Company Number 03935647), whose registered office is 4 Market Road, Tavistock, Devon, PL19 0BW, and Mansbridge Balment (Lettings) Ltd (Company Number 09117107), whose registered office is 4 Market Road, Tavistock, Devon, PL19 0BW.

Our aim is to safeguard your privacy whilst providing a personalised and valuable service. Collecting personal information is necessary for us to provide our services, communicate with you and meet our legal and regulatory obligations.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, how long we retain it and the rights you have in relation to your personal information.

Security

At Mansbridge Balment we are committed to protecting your privacy. We follow appropriate security procedures to ensure that your personal information is protected against loss, damage, destruction, unauthorised access or disclosure.

The computers and systems used to store information are protected by appropriate security measures, including restricted physical access, secure firewalls and other measures designed to restrict unauthorised electronic access.

Personal Information

We may collect and process personal information such as your name, postal address, telephone number, email address and other information necessary to provide our services and meet our legal and regulatory obligations.

We will only use your personal information for legitimate business and service purposes and will not disclose it to third parties except where necessary to provide our services, where you have given permission, where we have another lawful basis for doing so, or where we are required to do so by law.

Applicants and Tenants

We will hold and process your personal information to provide estate agency and letting services. This may include sharing relevant information with associated service providers such as conveyancing and financial services providers, Right to Rent checking services, referencing organisations and other service providers used in connection with the provision of our services.

When arranging a viewing, we may provide your name to the vendor or landlord of the property where appropriate.

Valuation Enquiries

When you ask us to provide a valuation, we may share relevant information with property professionals such as solicitors, financial advisers, surveyors, contractors and other agents where this is necessary to provide our services.

We may also use third-party software and service providers to provide these services.

Vendors and Landlords

As a vendor or landlord, we may share relevant personal information with other property professionals and service providers, including members of our estate agency group/Team Association, solicitors, EPC providers, money laundering and identity verification services, financial advisers, surveyors, contractors, the Deposit Protection Service, referencing organisations and other agents involved in a sale or letting.

Your information may also be used for general property marketing, post-sale updates and, where appropriate, communications such as Christmas cards.

We may use third-party software and service providers to provide these services.

Buyers

As a buyer, we may share relevant personal information with other property professionals and service providers, including members of our estate agency group/Team Association, solicitors, money laundering and identity verification services, financial advisers, surveyors, contractors, other agents involved in a sales chain and the vendor of the property you are purchasing.

Your information may also be used for general marketing, post-sale updates and, where appropriate, communications such as Christmas cards.

We may use third-party software and service providers to provide these services.

Mortgage and Insurance Customers

As a mortgage or insurance customer, we may share relevant personal information with other property professionals and service providers, including members of our estate agency group/Team Association, solicitors, money laundering and identity verification services, financial advisers, surveyors, contractors, other agents involved in a sales chain, lenders and insurance companies.

We may also share relevant information with our compliance network, Primis, where necessary to provide the requested services.

Your information may also be used for general marketing and other appropriate communications.

How We Use Your Information

We use personal information for purposes including:

  • providing estate agency and letting services;
  • arranging property viewings;
  • marketing properties;
  • carrying out referencing and Right to Rent checks;
  • carrying out identity and Anti-Money Laundering checks;
  • communicating with customers, applicants, tenants, landlords and other relevant parties;
  • arranging contractors, inspections, repairs and other property services;
  • processing deposits and rent;
  • providing mortgage and insurance-related services where requested;
  • complying with our legal and regulatory obligations;
  • maintaining appropriate business and financial records; and
  • sending marketing or other communications where permitted.

Lawful Basis for Processing

We process personal information only where we have a lawful basis to do so under applicable data protection legislation.

Depending on the circumstances, this may include where:

  • processing is necessary to perform a contract with you or to take steps at your request before entering into a contract;
  • processing is necessary for compliance with a legal obligation;
  • processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests; or
  • you have provided consent where consent is the appropriate lawful basis.

Where we rely on consent, you may withdraw your consent at any time.

From Completion / Retention of Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting and reporting requirements.

Our current retention periods include:

  • Sales files: 6 years, as required for Ombudsman purposes.
  • Lettings files: 7 years, to assist with possible tax enquiries.
  • Anti-Money Laundering identification records: 5 years, unless a longer retention period is required for another legal or regulatory purpose.

We may retain relevant personal information for longer where this is necessary to comply with our legal or regulatory obligations, resolve disputes, establish or defend legal claims, or otherwise protect our legitimate interests.

We may continue to retain your contact information for marketing purposes for up to 25 years, where appropriate, as we may have an ongoing relationship with clients over many years. You will be given the opportunity to opt out of marketing communications at any time.

Marketing Communications

Where we are permitted to do so, we may contact you about our services, properties and other relevant information.

You can ask us to stop sending marketing communications at any time. You can also opt out of marketing communications using the unsubscribe facility provided in electronic communications, where available.

General Information and Cookies

We may collect information such as IP addresses, pages accessed and files downloaded when you use our website. This information may be used to understand how visitors use our website, which pages are popular and how we can improve our services.

An IP address may constitute personal data in certain circumstances and will therefore be handled in accordance with applicable data protection legislation.

Links

Our website may contain links to third-party websites which we do not control. If you visit a third-party website, you should check that you are satisfied with its privacy policy and terms before providing any personal information.

If you have linked to our website from a third-party website, we cannot be responsible for the privacy policies or practices of that third party.

Your Rights

Your personal information is processed in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025, where applicable.

You have various rights in relation to your personal data, including, depending on the circumstances:

  • the right to request access to the personal information we hold about you;
  • the right to request that inaccurate or incomplete information is corrected;
  • the right to request erasure of your personal information in certain circumstances;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to certain processing, including direct marketing; and
  • the right to data portability in certain circumstances.

These rights are subject to legal requirements and exemptions, and we may need to retain certain information to comply with our legal, regulatory or contractual obligations.

If you wish to exercise any of your rights or have a question about how we process your personal information, please contact us using the contact details provided on our website.

Data Protection Complaints

If you have a concern or complaint about the way we have collected, used, stored, shared or otherwise handled your personal information, you can make a data protection complaint to us.

You can make a complaint by contacting us using the contact details provided on our website. We will facilitate complaints made electronically and by other appropriate means.

We will acknowledge receipt of your data protection complaint within 30 days. We will investigate the complaint appropriately and without undue delay and will keep you informed of the progress of our investigation.

Once our investigation is complete, we will communicate the outcome to you without undue delay and explain any action taken as a result of your complaint.

If you remain dissatisfied with the way we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Further information about making a complaint to the ICO can be found on the ICO's website.

The requirement to have a process for handling data protection complaints and to acknowledge complaints within 30 days reflects the changes introduced by the Data (Use and Access) Act 2025, which came into force in this respect on 19 June 2026.

Complaints to the Information Commissioner's Office

If you remain dissatisfied with our response to a data protection complaint, you can contact the Information Commissioner's Office (ICO).

The ICO's website is: https\://ico.org.uk/

The ICO recommends that individuals raise their concern with the organisation concerned first, where possible.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or wish to make a data protection complaint, please contact us using the contact details provided on our website.

Mansbridge Balment Limited
 Company Number: 03935647
 Registered Office: 4 Market Road, Tavistock, Devon, PL19 0BW

Mansbridge Balment (Lettings) Ltd
 Company Number: 09117107
 Registered Office: 4 Market Road, Tavistock, Devon, PL19 0BW